Faq's

❓ Frequently Asked Questions

We’re here to help! Below you’ll find answers to the most common questions about shopping at hautecut.shop.

🛍️ 1. How do I place an order?

Placing an order is easy:

  1. Browse our products.

  2. Click “Add to Cart” on the item you like.

  3. Proceed to checkout and fill in your details.

  4. Complete payment — and you're done!

You’ll receive an email confirmation right after.

🚚 2. What are the shipping charges and delivery time?

  • Shipping Charges: We offer free shipping on eligible orders (if applicable).

  • Delivery Time: Orders are usually delivered within 5–7 business days, depending on your location.

💳 3. What payment methods do you accept?

We accept:

  • UPI / Wallets (PhonePe, Google Pay, Paytm)

  • Credit & Debit Cards

  • Net Banking

  • Cash on Delivery (COD) – if available in your area

🔁 4. Can I return or exchange a product?

Yes! We offer a hassle-free return and exchange policy.
Please refer to our Return Policy for full details on eligibility and timelines.

❌ 5. What if I receive a damaged or wrong item?

We’re really sorry! Please contact us within 48 hours of delivery with photos of the issue.
Email: hautecut.shop@outlook.com
Phone: +91 99245 64201
We’ll resolve it as quickly as possible.

📦 6. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS.
You can also contact us directly if you need help tracking your package.

🔒 7. Is my personal information safe?

Absolutely. We use secure payment gateways and never share your information.
For more details, check our Privacy Policy.

📞 8. How can I contact customer support?

You can reach us anytime at:
📧 hautecut.shop@outlook.com
📱 +91 99245 64201
We typically respond within 24 business hours.